Anne Frank House refusal to refund or allow rescheduling of senior visitors to Amsterdam who were forced to cancel/rebook their trip because of Covid-19.
Had to cancel an upcoming trip to Amsterdam in 3 weeks as we’re in high-risk senior group for response to the Corona Virus. Purchased 2 tickets to the Anne Frank Museum for March 25 and @AnneFrankHouse flatly refused to refund or even extend the life of our tickets till next year (as we booked the trip to next year). How awful is this! The health authorities in the US and other countries advise against unnecessary travel for health concerns for people in their 60’s. Other tour companies and museums we had tickets for all extended the life of the tickets because we rebooked for next year but not the @AnneFrankHouse. This is sad and disgusting how @AnneFrankHouse is taking advantage of this unfortunate health crisis and sticking it to elderly ticket holders who had the best intentions of going but have unfortunately had to reschedule because of the Covid-19 crisis. We would not recommend anyone who may have to cancel their trip for health reasons purchase tickets to the Anne Frank Museum. While it is probably a wonderful experience, their inflexible attitude is not worth it. Book other attractions that will work with you.