Tours & Tickets FAQ
When / how do I receive my tickets when booking from Tours-tickets.com?
E-tickets purchased from the website will be send to you within minutes via e-mail. Make sure you have access to your mail.
Is Tours-tickets.com safe?
Yes, it’s perfectly safe to purchase your tickets on Tours-tickets.com. Tours & tickets is the biggest tour operator in The Netherlands with a track record of over thirty years. The website is running through a secured connection and they offer trusted payment methods; PayPal, credit card and iDeal (Dutch).
Do I pay extra when I order with Tours & Tickets?
No, you never pay more than regular entrance fee, the tours and tickets offered on the website are often even cheaper than the regular entrance fee. Use our discount codes for Tours-Tickets to get your tickets even more cheaper.
Do I need to print my tickets I purchased via Tours & Tickets?
No, most attractions and museums scan your ticket on your mobile device. If you need to print your ticket, your ticket and the product page of the activity will say so. You can get your tickets printed at the Tours and Tickets shop on Damrak 26, close to Amsterdam Central station.
Can I reschedule or cancel my tickets I purchased via Tours and Tickets?
For most products it is possible to cancel or reschedule your tickets if you do so far enough in advance. Not every can be canceled. You can check this on the product page of your purchased tour or on your ticket.
How do I contact customer service when I buy tickets from Tours-tickets.com?
For questions concerning tickets, reservations or complaints please send an e-mail to: customer.service[at]toursandtickets.nl. Don’t forget to mention your name and order number. For urgent matters you can also contact Tours & Tickets by phone, please call: +31 20 420 4000.
Does Tours-tickets.com offer any discount codes or coupons?
Yes, Tours-tickets.com sometimes offers temporary discount codes. We’ll be the first to find them and post them on our website. Some museums/attractions always offer a discount when booking with Tours & Tickets without the need of any codes/coupons. The discounts are automatically deducted from the regular entrance fee.