This tour stranded me and my fiancé an hour from the city, and stole my backpack containing my camera and passport. This is a busy tour, they generally have about 75 to 100 people on a double decker bus. We visited the windmills and fishing village. Although the huge number of people creates a lack of personalization, the areas themselves are nice. Our last site was Marken, which involved a ferry to an island. It was raining heavily with thunder and lightning. There was a lot of confusion regarding what we would do: stay on the ferry, go to a restaurant, or go to the scheduled clog factory. A part of the group headed off in the rain to the clog factory. Because of the storm, my fiancé stayed in a restaurant were we had been dropped off. I went to get her but then found out that the tour left without us. We called the company immediately and were told to “go to a restaurant to get WiFi and figure it out, but the tour company is not responsible for missing the bus.” My backpack, camera, and passport were on the bus that left without us. I called the company to alert them about my backpack and they said, – “no problem, when the bus arrives we will have it”. We figured out how to call a taxi back to Amsterdam and went straight to the tours and tickets office, but now they told us that they would not return it. The staff were laughing happily about the lost luggage and that we needed to taxi home. Since my passport was with my things I had to file a police report and contact the US embassy about getting it back. Once the police were involved the tour group eventually gave back our things. I would avoid a company that will leave you behind, make sure they do nothing to help, and then steal your belongings if you don’t bring the police in with you.