Customer service


We, ThingstodoinAmsterdam.com, always strive to get you the very best deal on experiences in Amsterdam. Therefore, we collaborate with trusted ticket partners such as Tours & Tickets and Tiqets. If you’ve purchased tickets with one of our partners and have any questions or needs concerning your order, it’s best to contact them directly as we have no access to your order details.


If you’ve directly purchased through ThingstodoinAmsterdam.com, we’re happy to assist you with any questions concerning your order! Please check out the frequently asked questions below. Do you have a different question? Do not hesitate to contact us.

Frequently Asked Questions

When and how do I receive my tickets?

Directly after payment, we’ll send you your order confirmation which can be used as a ticket to the e-mail address provided. Please make sure to provide us with a valid e-mail address. 

I haven’t received my tickets/order confirmation. What should I do?

In most cases, this is due to a slight delay. Make sure to refresh your inbox. If you still have no mail after more than ten minutes, please check your spam folder. Still no e-mail? Don’t hesitate to contact us we’ll be right at it.

How do I change or cancel my booking? What is your cancellation policy?

Uptill 24 hours prior to your booking, we’ll refund 90% of the total purchase amount. After 24 hours prior to booking, you can still reschedule your booking (based on availability) free of charge. Bookings cannot be rescheduled after 3 hours prior to booking.

In order to cancel or reschedule your booking, please contact the venue/partner you’ve booked with. We will provide you with contact details on your order confirmation. In case you need assistance, feel free to contact us!

Do I need to print my tickets / order confirmation?

No, there’s no need to bring a printed version. However, make sure you can show your tickets / order confirmation on your smartphone when requested.

How will ThingstodoinAmsterdam.com handle my personal information?

We value your privacy and handle your personal details with care. Our website uses SSL encryption to ensure safe handling of personal information. We will share your personal details exclusively for correct handling of your booking. Partners / venues that receive your booking will never use your personal details for marketing purposes. ThingstodoinAmsterdam.com will never share / sell your personal details for any other purpose than ensuring the proper handling of your booking. For more information also check out our privacy policy.

How can I contact ThingstodoinAmsterdam.com concerning bookings?

Please contact us through bookings[at]thingstodoinamsterdam.com we will try and answer your e-mail within 24 hours. In case of high urgency please contact us via +316 – 851 77 991.  

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